Frequently Asked Questions

Need a hand? You’re in the right place.

Our FAQs are here to guide you through everything from getting started to solving common problems. Whether you’re trying to access your course, wondering how the mock tests work, or not sure if this is the right option for you, you’ll probably find the answer here.

We’ve grouped the questions into helpful sections, so it’s easier to find what you need without having to scroll through everything. Think of this as your shortcut to feeling more confident and getting the most out of your course.

Still stuck or not quite sure? No problem — just drop us a message. We’re always happy to help and usually respond pretty quickly.

Table of Contents

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Getting Started

How do I purchase an eBook or course?

I’ve bought a eBook/course – how do I access it?

How do I open my eBook after downloading it?

Our eBooks are available in both EPUB and PDF formats.

If you’re using the EPUB version, you’ll need an app that supports it:

Apple Devices (iPhone/iPad): Use the built-in Apple Books app
Android Phones/Tablets: Try free apps like Lithium or ReadEra
Windows or Mac: Use apps like Calibre or Adobe Digital Editions

If you’re using the PDF version, it should open automatically in your default viewer (like Preview on Mac, or Adobe Reader on Windows).

Still stuck? Just drop us a message and we’ll help you get sorted.

What is the difference between EPUB and PDF?

Both are digital formats, but they work quite differently.

EPUB is an interactive, responsive format — the text adjusts to your screen size, you can change font size, and some versions include built-in features like quizzes or videos. It’s great for reading on mobile or tablets, but it does require a compatible app to open (like Apple Books, Lithium or Adobe Digital Editions).

PDF is a more universal format — it looks the same on every device, no matter what app you’re using. It’s easy to open on most phones, tablets and computers without installing anything extra. However, it’s more static and doesn’t include any interactive features.

So if you’re having trouble with the EPUB version, or just prefer something simpler, the PDF version might be easier to use.

How do I reset my password?

How do I update my email address?

About the Course

What do I get when I join the course?

Are the questions in the courses the same as the real test?

Are there mock tests included?

How are the eBooks and courses different from apps?

Where can I find the worksheets?

Are the lessons live?

The hazard perception clips aren’t playing. What browser should I use?

How do I reset my progress?

Devices & Access

Can I use the course on my phone?

Is it an app?

Time & Progress

How long will the course take me?

How long does it take to finish the course?

That’s totally up to you! And it depends on which one you choose.

Complete Theory - Standard is designed to go through within 1-2 weeks.
Compete Theory - Pro is designed to be completed in 2-5 weeks.
Complete Theory - Premium is designed for anyone who wants to take time to learn for more that 6 weeks.
Professional courses for ADI, LGV, PCV normally take 2-5 weeks

But you can go at your own pace. No pressure, no rush!

How long will I have access to the course?

Why isn’t my course progress showing?

Suitability & Confidence

Is this course right for me?

What if I fail my theory test?

Does this course guarantee I’ll pass my theory test?

Do you offer a money-back guarantee if I fail?

Order & Access Issues

I can’t access the course I bought on Test Buddy – what do I do?

I’ve paid – how do I get into my course?

I haven’t received my order confirmation – where is it?

Support & Contact

What if I get stuck or have a question?

What are your business hours?

Still Got a Question?

We’re always happy to help — just get in touch and we’ll point you in the right direction.

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